Terms and conditions

Quotations and Estimates

All quotations and estimates provided by Vixcom Technologies for software development are valid for a period of 90 days from date of issue.
Quotations not accepted within this timeframe must be re-issued. All quotations are required to be accepted by email to general@vixcomtech.com.
Estimates may be provided by Vixcom Technologies to offer the client a guide on the projected costing of a project prior to any discovery or research for said project.
All estimates will be clearly marked as such and are not an indication of the exact final cost to develop the application. All estimates will need to be formalized to a quotation or invoice before acceptance by either party as the final cost of the application.

Payment Terms

All quotations provided by Vixcom Technologies require a deposit upon acceptance (see general conditions). Unless prior arrangement has been made, final payment is strictly net 10 days from the date of completion.
Any cost arising from payment clearings or transaction charges are solely the responsibility of the client and will be charged as such.
Vixcom Technologies will only commence work on the quoted application once any deposited funds have cleared.

Intellectual Property

Unless specified all quotations provided by Vixcom Technologies, do not include any source code license. All source code and associated intellectual property relating to said source code, developed by Vixcom Technologies, solely remains the property of Vixcom Technologies, except where specific code license has been issued to the client and said issuance has been indicated in writing from Vixcom Technologies. Any alteration, reverse engineering, or manipulation of any kind on the code, compiled or otherwise, created by Vixcom Technologies for the quoted application may be a breach of copyright laws. Any costs incurred by Vixcom Technologies for third party code license required to complete the quoted application are the responsibility of the client and will be solely borne by the client. Any such third party code license will be attached to the existing Vixcom Technologies code license for the quoted application.

Cancellations

Should the client wish to cancel acceptance of the quotation, Vixcom Technologies will invoice the client for any work completed to date, as a percentage of the total work involved.
The client must advise Vixcom Technologies in writing of the request not to proceed with work.

Content

Clients are required to ensure that the content of the application being quoted adheres to all the current Spanish legislation regarding publication. The client shall further indemnify Vixcom Technologies in respect of any claims, costs and expenses that may arise from any material included within the quoted application by Vixcom Technologies at the client’s request. Vixcom Technologies reserves the right not to include any material supplied by the client within the quoted application if Vixcom Technologies deems said material inappropriate or offensive.

Permissions and Copyrights

The client will obtain all necessary permissions and authorities with respect to the use of all copy, graphics, logos, names and trademarks and any other material supplied by the client to Vixcom Technologies. Supply of said material by the client to Vixcom Technologies shall be regarded as a guarantee from the client that all such permissions and authorities have been sought and obtained for said material. No responsibility will be accepted by Vixcom Technologies for damages or losses incurred by the client from the use of material for which permission or authority has not been obtained.

Errors and Liabilities

Vixcom Technologies will pursue due care to ensure applications create by Vixcom Technologies are free of errors. Vixcom Technologies will correct any errors made by Vixcom Technologies staff in the undertaking of the quoted application before the application has been signed off as completed. Vixcom Technologies does not accept responsibility for losses or damage arising from errors within any application. Vixcom Technologies does not accept responsibility for errors, damages, losses or additional costs that relate to third party products that Vixcom Technologies may require completing the quoted application.

Alterations

Any alterations requested by the client after development has begun will incur extra development and regression testing time. Dependent upon the alteration or change requested an average of 1 day extra development time per alteration should be allowed for. The 1 day average may not be indicative of the time required and can be extended commensurate of the time involved to implement said changes. Vixcom Technologies will not accept responsibility for any alterations performed by the client or any third party which may cause or induce errors within the quoted application. If Vixcom Technologies are required to correct said alterations or errors resulting from said alterations, induced, injected or otherwise caused by parties other than Vixcom Technologies, the client will be charged at the hourly rate that is current for Vixcom Technologies at the time said errors are to be fixed.

Completion of Work

All timeframes offered by Vixcom Technologies to the client are estimates. The intrinsic nature of software development and its intricacies do not offer Vixcom Technologies the luxury of defining definite timeframes. Vixcom Technologies will endeavour to complete all work within the estimated timeframes discussed with the client in the quotation. However, Vixcom Technologies will not be liable for any penalties, monies or hardships otherwise incurred by the client if the application cannot be delivered within the estimated timeframe. Vixcom Technologies will not release the quoted application unless all payments have been met under the obligations of the quotation or work agreement.
The quoted application remains the property of Vixcom Technologies Software until all obligations have been met for release of said application to the client.
If Vixcom Technologies is working as a third party to another company, said company is responsible in meeting the obligations for release of the quote application to their client. The final product delivered will be referenced back to the original project scope documentation in any case where the client feels the final product does not meet their requested requirements, this document will act as the guide to confirm that the original requests have been met.